Kualitas Layanan Perpustakaan Universitas Warmadewa menggunakan Metode Libqual+

Abstract

Studies examining library service quality in Balinese private universities remain scarce, creating a contextual gap in the literature. This study evaluates the service quality of Warmadewa University Library using the LibQUAL+ framework across three dimensions: Affect of Service, Information Control, and Library as Place. A quantitative descriptive survey was administered to 75 purposively sampled undergraduate students between 5–16 December 2024, using a nine-point Likert instrument. Cronbach's alpha confirmed high internal reliability for all dimensions (α > 0.80). Results show that the overall mean perception score (7.50) exceeds the minimum threshold (6.82), yielding a positive Adequacy Gap (AG = 0.68). However, the Superiority Gap remains slightly negative (SG = −0.08), indicating a shortfall relative to ideal expectations. Library as Place attained the highest perception score (7.85 ≈ ideal 7.87), while Affect of Service (SG = −0.11) and Information Control (SG = −0.09) require the most improvement. These findings indicate that while minimum service standards are met, strategic enhancements in staff competency and digital resource accessibility are essential to fully meet users' ideal expectations.